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Driver Terms of Service

Last updated: 7 October 2026

Version 2026-10-07, published 7 October 2026. This version removes the passenger app’s public launch as a condition of the cash rewards in Section 6B. The €10 for each new Driver who signs up with your personal referral code is earned when that Driver completes their 10th qualifying paid ride, and an invited Driver’s own €10 is earned when they complete their 30th qualifying paid ride, whether or not the passenger app has launched. Section 6B also now describes signup campaign codes: a code may carry its own cash reward, free plan days or both, earned on the same rules as the invited Driver’s reward. Section 6B now states the first time from which each cash reward can be earned: for your €10, an invited Driver’s 10th qualifying paid ride completed on or after 13:14:21 Irish time (12:14:21 UTC) on 21 September 2026; for an invited Driver’s own €10 or a signup campaign code’s cash, the qualifying paid ride that meets the code’s requirement completed on or after 11:03 Irish time (10:03 UTC) on 7 October 2026. Apart from these changes, nothing else in Section 6B changes: the amounts, the ride counts, the limit of one activation per Driver and of one invited Driver’s €10 per SPSV licence, the free plan days, the eligibility, hold and void rules, the rule on marketing campaign codes and payment by bank transfer stay as they were. This version removes a condition on a reward and describes rewards already offered. It imposes no obligation on you, removes no right of yours, and changes nothing about your subscription, your fares or your payouts, so it is not a material change and it takes effect on publication for every Driver. From publication, the cash rewards in Section 6B also cover qualifying paid rides completed before publication, from the times stated in Section 6B. Section 13.5 continues to apply to any future change to these Terms. No other part of this version applies from any earlier date.

Previous version 2026-10-06, published 6 October 2026. That version changed Section 6B so that a Driver who signs up with another Driver’s personal referral code receives €10 as well as their one-time 30 free plan days, both after 30 qualifying paid rides. The €10 was earned only where the 30th qualifying paid ride was completed on or after the passenger app’s public launch, only once per SPSV licence, including after account deletion and re-registration, and it was paid by bank transfer in the same way as the other cash rewards in Section 6B. Nothing else in Section 6B changed. That version also added to Section 3.1 a statement that the driver portal rates include VAT; the rates themselves did not change. That version added a reward. It imposed no obligation on you, removed no right of yours, and changed nothing about your subscription, your fares or your payouts, so it was not a material change and it took effect on publication for every Driver. No part of that version applied from any earlier date.

Previous version 2026-09-20. That version added Section 6B (Driver referral rewards): €10 for each new Driver who signs up with your personal referral code and completes 10 qualifying paid rides, earned from the passenger app’s public launch and paid by manual bank transfer, together with the free plan days for activated Drivers and the invited Driver’s own 30 free plan days. It added rewards, imposed no obligation on you, removed no right of yours, and changed nothing about your subscription, your fares or your payouts, so it was not a material change and it took effect on publication for every Driver. No part of that version applied from any earlier date.

Previous version 2026-09-09, published 9 September 2026. That version stated how a plan bought inside the FairTaxi driver App on iPhone is billed, cancelled, refunded and invoiced, so that the Terms cover buying a plan through the Apple App Store as well as buying one on the driver portal. Section 3.1 added the App Store to the places the current rates for each plan are published and said that the App Store price of a plan may be higher than the driver portal price of the same plan. Section 3.3 kept FairTaxi as merchant of record for plans bought on the driver portal, and stated that for a plan bought in the App the sale is between FairTaxi and you, with Apple billing and collecting the payment as FairTaxi’s agent and/or commissionaire and issuing the App Store receipt. Section 3.4 stated the billing grace period Apple applies when the renewal payment for a monthly plan bought in the App fails, during which the plan stays active. Section 3.5 stated that cancellation and refunds for a plan bought in the App follow the App Store terms (you cancel it in your App Store subscription settings and you request a refund from Apple, who decides it), that FairTaxi will tell Apple whether and how far a plan was used only if you have agreed in the App that we may, and that a VAT invoice is available for a plan bought on the driver portal but cannot be issued by FairTaxi for a plan bought in the App. It changed nothing about what an active plan gets you, what happens when no plan is active, your fares or your payouts, and it added no obligation and removed no right in respect of a plan you had already bought. That version took effect on publication. No part of that version applied from any earlier date, and a change never applies to a ride or a subscription period already completed.

Previous version 2026-09-08, published 8 September 2026. That version corrected what Section 3.4 says about your Driver Page while you have no active plan. Section 3.4 had said that the suspension which follows a failed payment left your Driver Page, and the direct booking requests made through it, untouched. The service has never worked that way: while no plan is active your Driver Page stays visible, but it serves no bookable times and takes no booking request, direct or from a guest, and a request that is already open cannot be accepted. Section 3.4 was rewritten to state that, and to state it for every period in which no plan is active rather than for a failed payment alone. Section 12A.1 gained a cross-reference to Section 3.4 so that the guest-booking description could not be read against it. That version took effect on publication. No part of that version applied from any earlier date, and a change never applies to a ride or a subscription period already completed.

Previous version 2026-09-02, published 2 September 2026. That version corrected the list in Section 4.2 of the documents you upload during onboarding, so that it named only the documents FairTaxi actually collects and checks. It removed two entries that FairTaxi does not collect (an NCT certificate, and evidence of Garda Vetting clearance) and added current motor tax for the vehicle, which FairTaxi already checks and which must be current for you to receive dispatch. It added no document you were not already required to hold and keep valid under Section 4.1 and the law, removed no right of yours, and changed nothing about your subscription, your fares or your payouts, so it was not a material change and it took effect on publication for every Driver. No part of that version applied from any earlier date, and a change never applies to a ride or a subscription period already completed.

Previous version 2026-09-01, published 1 September 2026. That version clarified how these Terms describe FairTaxi’s service and corrected the statement of where the current subscription rates are published. It described FairTaxi as what it is licensed as and does, a licensed taxi dispatch operator whose dispatch service connects Drivers with Riders for physical taxi journeys, and the subscription as the flat dispatch fee that makes a Driver eligible to receive booking offers, in place of the earlier “software-as-a-service” and “platform access” descriptions; Sections 3.4 and 9.1 set out the scope that version gave to the suspension which follows a failed payment; the scope Section 3.4 gave to the Driver Page did not match the service, and the 2026-09-08 version above corrects it. It changed no right or obligation of either party: subscription price, billing, cancellation, dispatch, fares and payouts were unchanged, so it was not a material change and it took effect on publication for every Driver. No part of that version applied from any earlier date, and a change never applies to a ride or a subscription period already completed.

Previous version 2026-08-25, published 25 August 2026. That version added Section 6A (FairPlay points). Section 6A describes an additional way to earn FairPlay points and the condition on which they are earned. It imposed no obligation on you, removed no right of yours, and changed nothing about your subscription, your fares or your payouts, so it was not a material change and it took effect on publication for every Driver. The 7 day in-App notice Section 6A gives for a change to how FairPlay points are earned or lost remains in addition to Section 13.5, not a replacement for it.

Previous version 2026-08-06, published 6 August 2026. That version added Section 12A (guest Driver Page bookings). Its own effective-date terms, reproduced here unchanged, were:

1. Introduction

1.1 These Driver Terms of Service (“Terms”) form a legally binding agreement between the driver (“Driver”, “you”) and Upstart Forge Limited, trading as FairTaxi (registered business name RBN 786959), a private company limited by shares incorporated in Ireland on 28 May 2026 (company number 817002), registered office at 22 Drumnigh Wood, Portmarnock, Co Dublin, D13 P652, VAT number IE 4744030VH, holder of National Transport Authority (NTA) dispatch operator licence DH12674 (“FairTaxi”, “we”, “us”, “our”). Contact: complaints@fairtaxi.ie (general/complaints), privacy@fairtaxi.ie (privacy enquiries), support@fairtaxi.ie (support), +353 89 965 3357.

1.2 By creating a Driver account and accessing the FairTaxi platform, you accept these Terms. If you do not agree, do not use the platform.

1.2A When you tick the acceptance box, we record your authenticated account, the document version, published URL, document hash, acceptance wording and server timestamp as evidence of that acceptance. Our handling and retention of that record is explained in the Privacy Policy.

1.3 FairTaxi is a licensed taxi dispatch operator, holder of National Transport Authority dispatch operator licence number DH12674. It operates a dispatch service, the FairTaxi platform, that connects independent Drivers with Riders for physical taxi journeys carried out by Drivers in licensed SPSVs they are authorised to operate.

2. Your relationship with FairTaxi

2.1 Independent contractor. You are an independent contractor, not an employee, worker, agent, or partner of FairTaxi. You operate your own transportation business and retain full control over the manner, means, and timing of providing rides.

2.2 You acknowledge and agree that:

2.3 Nothing in these Terms creates a joint venture, franchise, or partnership.

3. Dispatch fee (your subscription)

3.1 You pay a flat dispatch fee, as a subscription. An active plan places you on FairTaxi’s dispatch roster and makes you eligible to receive booking offers for physical taxi journeys. The fee is fixed for each plan and is not a per‑ride commission: FairTaxi takes no share of your fares (see Section 6). The current subscription rates for each plan are published on the FairTaxi driver portal (driver.fairtaxi.ie), on fairtaxi.ie, and, for plans bought inside the FairTaxi driver App on iPhone, in the Apple App Store and on the plan screen in the App before you buy. The App Store price of a plan may be higher than the price of the same plan on the driver portal. The price you pay is the one shown to you at the moment you buy, on the surface you buy it on. The rates below are the driver portal rates and include VAT:

3.2 Billing date and cycle length. Your billing date is anchored to the date on which you purchased your first paid plan. We bill on the same calendar day each cycle where possible. If a future month does not contain that day (for example you signed up on the 31st of a month and the next month is February), the charge is taken on the last day of the shorter month instead, and reverts to the original day the following month. This is standard practice across major subscription services. A consequence is that cycle length can vary between 28 and 31 days for monthly plans.

3.3 Who collects your subscription payment. For a plan you buy on the FairTaxi driver portal, subscription payments are collected by FairTaxi as merchant of record through Stripe. A cardholder may still use the card scheme’s dispute process; these Terms do not prevent that.

For a plan you buy inside the FairTaxi driver App on iPhone, the sale is between FairTaxi and you: FairTaxi supplies the paid dispatch service and remains the party you contract with under these Terms. Apple bills and collects the payment for that sale as FairTaxi’s agent and/or commissionaire and issues you the App Store receipt for it. Your purchase in the App is also subject to the App Store terms between you and Apple.

The driver subscription is the only money FairTaxi itself charges. FairTaxi is merchant of record for subscriptions bought on the driver portal and for no other payment, and it does not receive or retain any ride fare (see Section 6).

3.4 Non‑payment, and any period with no active plan. If your subscription payment fails, the paid dispatch service is suspended for your account immediately (no grace period). The restrictions in this Section apply whenever no plan is active on your account, however that comes about: a failed payment, a day or 2 day pass that has run out, a subscription you cancelled reaching the end of its paid period, or an account that has not bought a plan yet. While no plan is active:

There is one exception to the immediate suspension above. If you bought a monthly plan inside the FairTaxi driver App on iPhone and a renewal payment for it fails, Apple applies a billing grace period of up to 16 days and retries the payment during it. Your plan stays active for that grace period and you keep the paid dispatch service, so this Section does not apply to you while it runs. If the payment is still not collected when the grace period ends, the plan is no longer active and this Section applies from that point. That grace period is Apple’s and applies only to a monthly plan bought in the App: a plan bought on the driver portal has none, and a day or 2 day pass has none because it does not renew.

Both the paid dispatch service and booking requests through your Driver Page are available again as soon as a plan is active on your account, which after a failed payment means when the payment is successfully collected. Continued non‑payment will lead to account termination.

3.5 Cancelling, refunds and invoices. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. Except where required by law or where FairTaxi has materially failed to make the paid dispatch service available, no partial refund is given for an unused part of a paid period. Day and 2 day passes cannot be cancelled for an unused period once the dispatch service they pay for has become available to you.

For a plan you bought on the FairTaxi driver portal, you cancel it on the driver portal, and you contact support@fairtaxi.ie to request a refund or credit.

For a plan you bought inside the FairTaxi driver App on iPhone, cancellation and refunds follow the App Store terms that apply to that purchase. You cancel it in your App Store subscription settings on your device: cancelling there stops the plan renewing and it runs to the end of the period you have already paid for. Refunds for those purchases are requested from Apple and are decided by Apple, not by FairTaxi, and FairTaxi cannot reverse or override Apple’s decision. If you ask Apple for a refund, Apple may ask FairTaxi whether and how far you used the plan. FairTaxi will answer that question only if you have agreed in the App that we may, and will answer it only with information about your use of the plan the refund request concerns. You can be asked for that agreement in the App before you buy, and you do not have to give it.

FairTaxi issues a VAT invoice for a plan bought on the FairTaxi driver portal. FairTaxi cannot issue a VAT invoice for a plan bought inside the App: Apple bills and collects that payment and issues the App Store receipt for it, and that receipt is the record of the purchase. If you need a VAT invoice for your plan, buy the plan on the driver portal.

4. Your licences, documents, and compliance

4.1 You must hold, at all times, a valid Small Public Service Vehicle (SPSV) driver’s licence issued by the National Transport Authority. You must also operate a validly licensed SPSV vehicle.

4.2 During onboarding, you must upload clear copies of the following documents. You must keep them current and immediately update any document that is about to expire or is renewed:

4.3 FairTaxi verifies these documents at onboarding and monitors expiry dates. FairTaxi does not insure you, your vehicle, or any passenger. You are solely responsible for maintaining adequate insurance at all times.

4.4 If any required document expires or is revoked, you must stop using the platform until you provide updated and valid documents. Failure to do so will result in immediate suspension and your online status will be blocked.

5. Driver responsibilities

5.1 You must comply fully with the Taxi Regulation Act 2013, all NTA regulations, and any other applicable law, including:

5.2 You must treat all Riders with respect and not discriminate on any ground, including gender, race, disability, sexual orientation, religion, or age. Harassment, abuse, or any form of illegal conduct will result in immediate termination and referral to the NTA and An Garda Síochána.

5.3 You are responsible for the safety of yourself, your passengers, and the vehicle at all times.

6. Fare and payment model

6.1 For all rides, the fare is determined by your licensed taximeter (or, for hackney services, by agreement with the Rider in compliance with NTA rules). FairTaxi may display an estimated fare to the Rider, but you are not bound by that estimate.

6.2 Payment methods. The Rider may pay by:

6.3 Your obligations as merchant of record for App card payments:

6.4 FairTaxi does not receive or retain any portion of the ride fare and is not a party to the contract of carriage. This allocation does not limit a Rider’s or Stripe’s rights, or FairTaxi’s responsibilities for its own services.

6A. FairPlay points

6A.1 FairPlay is the activity record the App keeps for you. What FairPlay points are, how they are earned and lost, and what they affect are shown in the App under How FairPlay works. FairPlay points have no cash value, are not a payment, a fee or a rebate, and are not redeemable for money.

6A.2 FairPlay points for taking part in a rider’s choice. Where a rider chooses between drivers and does not choose you, you may earn a small number of FairPlay points once that rider’s ride has been completed. This applies only where your estimated time to the pickup, as shown to the rider at the moment you joined, was 10 minutes or less. It does not apply where you withdrew, went offline or took another job before the rider decided, or where the ride was cancelled. The number of points and the 10 minute condition are shown in the app under How FairPlay works and may change; we will tell you in the app at least 7 days before any change to how points are earned or lost takes effect. FairPlay points have no cash value.

6B. Driver referral rewards

You earn €10 for each new Driver who signs up with your personal referral code and activates by completing 10 qualifying paid rides. This €10 is earned only where the invited Driver’s 10th qualifying paid ride is completed on or after 13:14:21 Irish time (12:14:21 UTC) on 21 September 2026; an activation before then does not earn it. There is no cap on the number of qualifying referrals. Each real Driver can count as an activation only once, including after account deletion and re-registration. Self-referrals, test activity, cancelled rides, no-show fees and activity that fails the platform’s ride-validity checks do not qualify.

This cash reward is additional to 30 free plan days for every three activated Drivers, also uncapped. An invited Driver receives their own one-time €10 and 30 free plan days after 30 qualifying paid rides. The invited Driver’s €10 is earned when they complete their 30th qualifying paid ride, only where that ride is completed on or after 11:03 Irish time (10:03 UTC) on 7 October 2026, and only once per SPSV licence, including after account deletion and re-registration. Marketing campaign codes without an inviting Driver do not generate the €10 inviter reward.

A Driver who signs up with a FairTaxi signup campaign code instead of another Driver’s personal referral code receives the cash reward, the free plan days, or both, that the code carries. They are earned on the same rules as the invited Driver’s reward above, including the time from which cash can be earned: after the number of qualifying paid rides the code states, and only once per SPSV licence, including after account deletion and re-registration. A signup campaign reward takes the place of an invited Driver’s reward; a Driver does not receive both. The free plan days and the number of qualifying paid rides a code requires are shown when you enter the code, and its cash amount is shown on your referral screen once you have signed up with it. Once any Driver has signed up with a code, FairTaxi does not change its free plan days or the number of qualifying paid rides it requires, and may raise its cash amount but not lower it. The cash you earn is the amount the code carries when you complete the required qualifying paid ride, so it is never less than the amount the code carried when you signed up. A rise after that ride does not change cash you have already earned.

FairTaxi pays cash rewards by manual bank transfer to the account holder and IBAN you nominate in Profile > Refer a driver or the driver portal. You do not need Stripe to earn or receive these rewards. You can earn rewards before supplying bank details; a valid nominated account is needed for payment. Keep your details accurate. Changes apply to future payment batches; contact support if a transfer already prepared needs correcting. The referral screen shows amounts earned, awaiting payment and paid. No fixed transfer date is promised by this programme.

We may hold a reward while checking eligibility and void a reward that did not meet these conditions, with a recorded reason. A confirmed failed or returned transfer leaves a valid reward available for payment again. Hiding referral progress does not change eligibility or reward amounts. Account closure does not itself forfeit valid unpaid rewards; contact support if you need help receiving them after closure. You remain responsible for any tax obligations that apply to rewards you receive.

7. Disputes between Rider and Driver

7.1 Riders may initiate a dispute via the App (up to 5 photos of evidence). FairTaxi administers the review process and decides what action to take on the platform. It is not an arbitrator or a court.

7.2 You agree to cooperate fully with any dispute review, including providing any information or evidence FairTaxi reasonably requests.

7.3 If FairTaxi determines that a refund is appropriate, it may arrange one from your Stripe Connect account as described in Section 6.3. Any platform decision is without prejudice to a Rider’s or Driver’s separate legal remedy.

7.4 Disputes related to your conduct or compliance may be reported to the NTA. You understand that FairTaxi may also make a report to the NTA or law enforcement.

7.5 Driver-charged platform fees: reversal on Rider dispute. Two platform fees may become payable to you. They do not work the same way.

The Cancellation Fee (EUR 3.00) is captured directly to your Stripe Connect account without Rider sign-off at the time of capture. It is captured only on an App-card booking after you have driven at least 2 kilometres toward the pickup or at least 5 minutes have passed since acceptance, unless your arrival estimate has slipped to more than 1.2 times the original estimate.

The No-Show Fee (EUR 4.00) is never captured automatically. It may arise only on an App-card booking after you mark arrival at the pickup point and the platform records at least 5 minutes of waiting, and even then it may be charged to the Rider’s selected payment method through your Stripe Connect account only after FairTaxi has completed the review and the Rider has given the fresh, express agreement required by clause 5.5 of the Rider Terms. If the Rider does not agree, FairTaxi will not charge, pay or advance the fee to you, or carry it to another ride.

Cash and pay-in-car bookings never incur either fee. Only one fee can apply to a booking. Each is paid to you as compensation for dead time; FairTaxi receives no part of either fee.

Neither fee applies where the cancellation or no-show is attributable to driver fault, including where you are late beyond a reasonable time, you fail to appear, you go to the wrong pickup location, your vehicle is unsuitable or not accessible as required, or there is a safety concern.

You agree that, where a Rider disputes such a fee and FairTaxi determines after review that the capture was not justified, FairTaxi may reverse the fee from your Stripe Connect balance to the Rider. “Not justified” includes, without limitation, cases where the available evidence does not show you at the pickup location for the required wait window, or where the location data submitted by your device has been flagged as unreliable (for example, originating from a mock-location provider on your device, see Section 8.4). This reversal is platform-side and without prejudice to either party’s separate civil remedy.

7.6 Dispute window. Before reversing a fee under Section 7.5, FairTaxi will notify you via the App and email. You have seven (7) calendar days from that notification to submit a response and any supporting evidence (photos, dashcam, witness statements, your own timeline). If you do not respond within seven days, FairTaxi may proceed with the reversal. If you respond, FairTaxi will weigh both sides’ evidence before deciding. FairTaxi’s decision is final on the platform side and is without prejudice to any separate civil remedy you choose to pursue against the Rider.

7.7 Pattern of disputes. A repeating pattern of unjustified captures (as determined under Section 7.5) is treated as a breach of these terms and may, in addition to fee reversals, result in account suspension or permanent termination under Section 9.

8. Location data and device usage

8.1 To provide the service, the App requires access to your device’s location. As a condition of platform access, and in accordance with our Privacy Policy, FairTaxi collects and processes precise location data:

8.2 You must have a compatible smartphone with a data plan sufficient to run the App. FairTaxi is not responsible for data charges.

8.3 Location history is used to provide trip records, safety features, and driver‑support tools, and is processed in accordance with our Privacy Policy.

8.4 Location authenticity. You must not use any tool, app, or device setting that injects, alters, or otherwise falsifies your device’s reported location to the FairTaxi App. This includes mock-location providers (Android Developer Options “Select mock location app”), GPS-spoofing apps, hardware emulators, and similar techniques. The App’s reported location must come from your physical device’s GNSS / network providers in real time.

8.5 Consequences. Location samples flagged as mock or otherwise unauthentic at the time of a billable event (notably, your I'm here arrival tap that starts the no-show clock) may, at FairTaxi’s discretion, be:

8.6 We may at any time and without prior notice add or change the technical signals we use to verify location authenticity. Continued use of the App constitutes acceptance of such verification.

8.7 Third-party navigation. The App’s “Navigate” action opens a third-party navigation app of your choice (for example Google Maps or Waze, or the app your device selects) and passes it the pickup or destination of your current ride so that it can route you there. FairTaxi does not control, and is not responsible for, those third-party apps, including the accuracy of their routes, their estimated times, their availability, or any charges, data use, or terms imposed by their providers. Your use of a third-party navigation app is governed by that provider’s own terms and privacy policy, and choosing or following any route it suggests remains your responsibility as the driver.

8.8 Single active device and account security.

One active device. Your Driver account is personal to you as the approved, licensed Driver (see Section 1.2) and may be used on only one active device at a time. When your account is signed in on a new device, FairTaxi may automatically sign the account out on any other device. This is a security, identity‑verification, and fraud‑prevention measure, and it supports SPSV licensing and accurate location and trip records and reduces account sharing and earnings‑related fraud (see Section 8.4). It is account session management, not a suspension of your access under Section 9.

No sharing. You must not share your password, one‑time sign‑in codes, device access, or other credentials with anyone. You must not allow another person to accept, perform, manage, or complete jobs through your Driver account, and you must not use another person’s Driver account. Your Driver account may not be transferred, rented, shared, or operated on behalf of another person.

Security notice. If we detect a new sign‑in or sign your account out of another device, we may notify you in the App, by email, SMS, or another channel. If you believe a sign‑in or sign‑out was unauthorised, contact FairTaxi support promptly. We process sign‑in, device, and session data for these security and fraud‑prevention purposes as described in our Privacy Policy; no separate consent is required for this processing.

8.9 Session continuity. When you choose to make yourself available to receive or carry out jobs, you are responsible for keeping your account signed in on your active device and for maintaining your device’s connectivity, battery, permissions, notification settings, and app settings.

FairTaxi is not responsible for offers, bookings, jobs, fares, ratings, or earnings that you miss or lose because of circumstances within your control, including your device, network, settings, battery, permissions, your failure to remain signed in, or your account being signed out because you, or someone using your credentials, signed in on another device under Section 8.8. The financial limits and exclusions in Section 10 (including Section 10.4) apply.

This Section 8.9 does not exclude or limit any liability that cannot lawfully be excluded, and does not apply to losses caused by FairTaxi’s breach of these Terms, its negligence, wilful misconduct, platform error, or a failure to apply the session controls described in these Terms.

9. Termination and suspension

9.1 We may suspend or terminate your account immediately if:

9.2 You may terminate your account at any time by cancelling your subscription. Termination is effective at the end of the current billing period. Refunds are treated under Section 3.5.

9.3 Upon termination, your right to use the platform ends immediately. Clauses relating to liability, indemnity, and data retention survive termination.

10. Liability and indemnity

In summary: FairTaxi provides a technology and dispatch platform only and is not liable for Rider conduct, your vehicle, the fare transaction, or regulatory action against you, except to the extent caused by FairTaxi’s own services or wrongdoing. Nothing limits liability that cannot lawfully be limited.

10.1 FairTaxi’s liability. FairTaxi provides a technology platform only. To the fullest extent permitted by law, FairTaxi shall have no liability for:

except to the extent caused by FairTaxi’s own breach of these Terms, negligence, fraud, payment-facilitation, booking, or other platform service.

10.2 Nothing in these Terms limits FairTaxi’s liability for death or personal injury caused by its negligence, or for fraud.

10.3 FairTaxi is not liable for indirect or consequential loss, including loss of profit, revenue, business opportunity or data, to the extent permitted by law.

10.4 Session‑related losses. Subject to Section 10.2, FairTaxi is not liable for loss of business, profits, expected earnings, opportunities, offers, bookings, jobs, fares, or ratings arising from a Driver being signed out or unable to receive jobs where the cause is within the Driver’s control, including the Driver’s device, connectivity, battery, permissions, settings, credential sharing, or signing in on another device (see Section 8.8). This exclusion does not apply to the extent the loss is caused by FairTaxi’s breach of these Terms, its negligence, wilful misconduct, platform error, or a security incident for which FairTaxi is legally responsible.

10.5 Your indemnity. You agree to indemnify FairTaxi against claims, losses, damages, and expenses (including reasonable legal costs), including the reimbursement obligation in Section 6.3, to the extent they arise from:

This indemnity does not apply to the extent a claim, loss, damage or expense is caused by FairTaxi’s own breach, negligence, fraud or wilful misconduct.

11. Insurance

11.1 You must maintain, at your own cost, motor insurance covering public hire and reward with a reputable insurer, in compliance with Irish law. You must upload your current certificate to the platform and keep it updated.

11.2 You must also maintain any other insurance required by law. FairTaxi is a technology and dispatch platform; responsibility as between you and FairTaxi is allocated by Section 10, and nothing in these Terms is a representation that FairTaxi holds any insurance for your benefit. FairTaxi does not insure you, your vehicle, or your passengers; you are solely responsible for maintaining the cover required by law (see Sections 4.3 and 11.1).

12. Data protection

12.1 Both parties shall comply with data protection law. You process limited personal data of Riders (name, pickup/destination) solely in the course of providing the ride. You must not use Rider personal data for any other purpose and must delete or anonymise any records after they are no longer needed, unless required by law.

12.2 Our full data handling practices are set out in the Privacy Policy.

12A. Guest Driver Page bookings (guests without a FairTaxi account)

12A.1 What this covers. If you switch on “Allow guest bookings” for your Driver Page, a member of the public can send you a pre-booking request without a FairTaxi account, for as long as a plan is active on your account (Section 3.4). FairTaxi collects and verifies the guest’s details and sends you the request; you may accept, decline, or ignore it. You cannot switch this on until you have accepted these guest-booking terms.

12A.2 You receive guest data as a separate controller, before you accept. For a guest booking, FairTaxi is the controller that collects and verifies the guest’s details. When FairTaxi passes a request to you, you receive that personal data (the guest’s first name and journey details, and only where enabled the means to contact them) from FairTaxi and not from the guest, and you see it BEFORE you accept, because seeing the offer is how you decide; the raw phone number is withheld by default. Because you obtain it from someone other than the guest, you carry the Article 14 GDPR duty to the guest for your own handling of it. FairTaxi supports this in two ways: it names your involvement in the notice shown to the guest before they submit, and when you receive your first guest offer it shows you a short notice naming FairTaxi as the source of the data, the purposes, and where the guest’s retention and rights are set out. Your own duties under 12A.3 remain yours.

12A.3 Purpose limitation, confidentiality and deletion. You may use a guest’s details only to decide on, contact about, and carry out the specific ride they requested. You must not:

You must delete or anonymise a guest’s details once they are no longer needed for that ride, unless the law requires you to keep them. These duties survive the end of these Terms.

12A.4 Special-category detail. A guest’s accessibility needs (for example a wheelchair-accessible vehicle) or a note may reveal health or disability information. Treat any such detail as confidential, use it only to carry out the ride, and do not record or re-use it for anything else.

12A.5 The guest’s raw phone number. By default you do not see the guest’s raw phone number; FairTaxi relays lifecycle messages. If FairTaxi later enables a controlled reveal of a guest’s number for pickup coordination, 12A.3 applies to it in full: this-ride use only, no reuse, no marketing, and deletion after the trip.

12A.6 Your SPSV obligations are unchanged; taxi-only. A guest booking is an ordinary SPSV dispatch and is offered for licensed taxis (taximeter) only; hackney and limousine guest bookings are not supported. All of your obligations under Section 5 apply, including the taximeter and maximum-fare rules, the duty to issue a taximeter receipt, non-discrimination, and not refusing a fare without reasonable cause as permitted by law. You are responsible for your licensing and insurance for the ride.

12A.7 Suspension. FairTaxi may switch off your guest bookings, or suspend the feature for all drivers, where required by law, by the NTA, for safety or fraud reasons, or where you breach this Section. This is separate from suspension of your account under Section 9.

13. General

13.1 These Terms, together with the Privacy Policy and the Cookie Policy, constitute the whole agreement.

13.2 Governing law. Irish law. Exclusive jurisdiction of the Irish courts.

13.3 No assignment by you without our prior written consent.

13.4 Notices will be sent via the App and/or email.

13.5 Changes to these Terms. FairTaxi may change these Terms only for a valid reason: a change in law or regulatory requirement, a security or fraud-prevention need, a material change to the platform or the services we provide, or the correction of an error. We will make a change only where it is reasonably necessary for that reason, and no change reduces a right that mandatorily applies to you.

For a material change, we will notify you of the proposed change on a durable medium, by email or an in-App notice that you can store and reproduce unchanged, and we will specifically draw any new or onerous term to your attention. We will not implement the change before a reasonable and proportionate notice period of at least 15 days has expired, and we will give longer where technical or commercial adaptation requires it. You may waive that notice period at any time after you receive the notice, by a written statement or by a clear affirmative action. The notice period may be bypassed only where a legal or regulatory obligation requires a change in a manner that does not allow it, or to address an unforeseen and imminent security or fraud risk.

Once that notice period has expired or you have waived it, the change takes effect and applies to your use of the platform from that date. You do not have to complete an acceptance step for the updated version: your continued access to the platform, including your ability to receive dispatch, is not conditioned on your accepting a change to these Terms. Nothing in this Section affects your ability to log in to your account, to cancel your subscription under Section 3.5, or to exercise any data-protection right. A change never applies to a ride or a subscription period already completed.

If you do not agree to a change, cancel your subscription under Section 3.5 and stop using the platform.

13.6 You enter these Terms in the course of operating your independent SPSV business. The parties intend this to be a business-to-business agreement. Nothing in these Terms excludes or limits a right that mandatorily applies to you despite that status.